Privacy Policy

At Chat Bob we take your data privacy very seriously. This policy explains how we collect, use and protect your information.

1. Information We Collect

Information you provide:

• Registration data: name, email, company name
• Payment information: securely processed by Stripe or MercadoPago
• Content: documents and data you upload to train your assistant
• Communications: messages you send us for support

Information collected automatically:

• Usage data: pages visited, features used
• Technical data: IP address, browser type, device
• Cookies: to improve your experience and analytics

2. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process payments and billing
• Send you important updates about the Service
• Respond to your support inquiries
• Improve and personalize the Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Your Customers' Conversations

• Conversations between your Bob assistant and your customers are stored securely and encrypted.
• Only you have access to these conversations from your dashboard.
• We do not use conversation content to train general AI models nor share it with third parties.
• You are responsible for informing your customers about the use of an automated assistant.

4. Sharing Information

We do not sell your personal information. We only share data with:

• Service providers: hosting, payments, email (under strict confidentiality agreements)
• OpenAI: to process AI responses (only necessary content, no identifiable personal data)
• Legal authorities: when required by law

5. Data Security

We implement security measures to protect your information:

• SSL/TLS encryption in all communications
• Encryption of sensitive data at rest
• Restricted access to personal data
• Continuous security monitoring
• Regular and secure backups

6. Data Retention

• We keep your information while your account is active.
• When you cancel your account, we delete your data within 30 days, except as required by legal or tax obligations.
• You can request deletion of your data at any time.

7. Your Rights

You have the right to:

• Access your personal data
• Rectify incorrect data
• Request deletion of your data
• Export your data in portable format
• Object to processing of your data
• Withdraw your consent at any time

8. Cookies

• We use essential cookies for the Service to function.
• We also use analytics cookies to understand how you use the Service.
• You can configure your browser to reject cookies, although this may affect some functionalities.

9. Minors

The Service is not directed to persons under 18 years of age. We do not intentionally collect information from minors.

10. International Transfers

Your data may be processed on servers located outside Argentina. We ensure that these transfers comply with adequate protection standards.

11. Changes to this Policy

We may update this policy occasionally. We will notify you of significant changes by email or through notice in the Service.

12. Contact

For privacy inquiries or to exercise your rights, contact us at [email protected]